GUEST POLICIES
GENERAL POLICIES
All purchases are final. No refunds will be given, but we are happy to provide comparable in-store credit.
For time-limited purchases such as our New Year’s Eve party, we require 48 hours advance cancellation notice to be eligible for in-store credit, unless the cancellation is due to an emergency or illness.
If you purchase an attraction for someone that is unable to participate due to age or height restrictions, the purchase may be exchanged for in-store credit or an alternative attraction.
If you are removed from an attraction or asked to leave our facility due to a violation of our Extreme Rush policies, such as our go karts safety rules, no refunds or in-store credit will be given. This includes violations of current health department guidelines.
PARTIES & EVENTS
Event deposits are non-refundable, but may be applied towards a different event or used as store credit with at least 2 days cancellation notice. We will make an exception to the 2 days advance notice policy in cases of illness or emergency.
We only charge for the number of actual guests that show up for the party or event, as long as the updated count meets the minimum for the selected package. The one exception is for food & drink; downgrades in size or cancellation of buffet packages must be made 24 hours in advance.
GIFT CARDS
Extreme Rush Gift Cards are not redeemable for cash. Please provide required proof of purchase to replace a lost, stolen or damaged Gift Card. Certain restrictions apply.
Privacy Policy
PRIVACY POLICY FOR EXTREMERUSH.COM
At extremerush.com, your privacy is of utmost importance to us. This privacy policy outlines the types of personal information we collect and how it is used and safeguarded. By using our website, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION AND USE
While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information is collected only when you fill out forms on our website.
LOG DATA
We want to inform you that whenever you visit our site, we collect information that your browser sends to us called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
SERVICE PROVIDERS
• To facilitate our service;
• To provide the service on our behalf;
• To perform service-related services; or
• To assist us in analyzing how our service is used.
We may employ third-party companies and individuals due to the following reasons:
THIRD-PARTY SERVICES
We encourage our users to be mindful when leaving our site and to read the privacy statements of any other site that collects personally identifiable information. We hold no responsibility for the privacy policies or practices of any third-party services, and any use of these external services is at your own risk.
We encourage our users to be mindful when leaving our site and to read the privacy statements of any other site that collects personally identifiable information. We hold no responsibility for the privacy policies or practices of any third-party services, and any use of these external services is at your own risk.
SECURITY
We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
LINKS TO OTHER SITES
Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites.
CHILDREN’S PRIVACY
We do not knowingly collect personal information from children under 13 for online services such as account creation, online store purchases, or party bookings. However, we may collect personal information for in-person services like party guest of honor details, camp registrations, etc.
CREDIT CARD INFORMATION
We do not store credit card information on our servers. All payment processing is conducted through a secure third-party payment processor, adhering to the Payment Card Industry Data Security Standard (PCI DSS) guidelines to ensure the protection of your payment information.
CONTACT US
If you have any questions or suggestions about our privacy policy, do not hesitate to contact us by clicking here and filling out the form.